Wednesday, October 17, 2018

NPR Notícias de negócios: The Economics Of Apologies: Why Saying Sorry Isn't Always As Easy As It Seems

The Economics Of Apologies: Why Saying Sorry Isn't Always As Easy As It Seems
Companies make mistakes, and it turns out there are expensive and inexpensive ways to apologize for them. NPR's Planet Money's looks a study that finds out how apologies really work.

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